Booking Basics

How much does it cost?

The cost for Standard Bookings is $28 per person, plus tax. Once a minimum of 4 people have registered for the same booking, your booking will be accepted and you will be prompted to pay for it.

The cost for Corporate Bookings is $35 per person, plus tax, if you would like to book our Team Bonding package and $50 per person, plus tax, if you would like to book our Team Building package. The Team Building package includes a Team Building discussion after your hour in the room, with complimentary refreshments.

How many people can I book for?

For Standard Bookings, you can book anywhere from 1 to 10 people (11 people if you would like to book our Episode 4: Dark Side of the Moon). If you book for fewer than 4 people and the booking has fewer than 4 people signed up overall, the booking will not yet be accepted, and you will not be prompted to pay. Once the booking reaches 4 people, you will receive a confirmation email and be able to pay. If you would like to book for more than 11 people, we suggest booking multiple challenges.

For Corporate Bookings, you can book anywhere from 4 to 41 people. Our Episodes 1-3 can hold a maximum of 10 people, and our Episode 4 can hold a maximum of 11 people. If you book any more than the maximum for the room, your group will split up into different groups to attempt multiple rooms at the same time.

What if I do not book all 10 or 11 slots?

For Standard Bookings, any spots that are not purchased are open for any other person to book. You are welcome to book all 10 or 11 slots if you want to keep your challenge private, but we do think it is a fun way to meet new people!

For Corporate Bookings, your challenge is private, so any spots that are not purchased are not open for any other person to book.

Booking Details

How far in advance can/should I book?

You can book for the current month and the following two months. Bookings become unavailable for reservation one hour before they start.

If you have a date and time in mind, we recommend booking as soon as possible! Weekends are the most popular time for bookings, so we recommend booking a week or two in advance.

The date and time I want is unavailable. Can I be put on a waiting list for that session?

We do not have a waiting list. However, any cancellations will be immediately reflected on our website.

Feel free to check back on our booking page at any time, availability of open sessions are subject to change but current availability will always be accurately reflected on our website.

What if I do not know all the names of the people going?

Fill out the names to the best of your ability. If any of the participants change, you can edit the names in your booking until 48 hours before your booking through the email you received from our booking software or you can email us at any time with the updated list of participants.

I have already booked but not been prompted to pay. How do I pay?

If you booked for fewer than 4 people and the booking has fewer than 4 people signed up overall, the booking will not yet be accepted, and you will not be prompted to pay. Once the booking reaches 4 people, you will receive a confirmation email and be able to pay.

If this is not the case, please contact us at info@houstonescaperoom.com and we will assist you.

Booking Types

What types of booking experiences do you offer?

We offer Standard Bookings and Corporate Bookings. Standard Bookings are for teams of 4-10 (11 for our Episode 4: Dark Side of the Moon) people, are held at 4 PM and later on Tuesday’s through Friday’s and all day on Saturday’s and Sunday’s, and are open to the public. Corporate Bookings are for teams of 4-41 people, are held at 12 PM and 2 PM on Tuesday’s through Friday’s, and are private. To read more information about the different booking experiences, click here.

Can my booking be private?

Standard Bookings are normally open to the public. If you would like your event to be private, you can check the “Private event” checkbox when creating your booking. Selecting this option will book all ten (or eleven for our Episode 4: Dark Side of the Moon) slots in a booking and make you pay for these slots, whether or not there are ten or eleven participants in the booking.

Corporate Bookings are private and do not require that you book out more slots than there are people.

Can I book a team-building event in the evening/on the weekend?

If you are interested in our Corporate Bookings, they are only held at 10 AM, 12 PM, and 2 PM on Tuesday's through Friday's. Corporate Bookings are private, so they ensure it is only your team in the booking. Moreover, Corporate Bookings are for teams of 4-41 people, so your team can split into different groups and attempt different rooms at the same time.

If your team is only available in the evening or on the weekend, you are welcome to book our Standard Bookings. The experience in the room is the same, so you can still have a team-building experience! Unlike Corporate Bookings, Standard Bookings are open to the public and are staggered by 15 to 30 minutes. If your team has more than the maximum for the room, you can book multiple sessions. Your team will split into different groups to attempt different rooms.

Escape Rooms

What are the themes of your escape rooms?

Descriptions for each of our escape rooms are available here.

Which room do you recommend? Is there an order to them?

Though the rooms are episodic, there is not a specific order in which to do them. All of our rooms are fun, and we hope that you find time to be able to attempt each and every one of them!

Which room is the easiest? Which room is the hardest?

We do not create escape rooms to be any more difficult than the other. Our escape rooms are at about the same difficulty and have comparable success rates.

How challenging is it? What happens if we don’t get out in time?

Our escape rooms are challenging. Most people do not escape within the one hour time limit. If you escape, you can feel pretty good about how well you and your team worked together. If you don’t, that’s okay -- we will go over all the answers with you after the hour is up!

Bringing kids or just your first time? Try Casual Mode!

Our escapes rooms are a fun challenge for groups of all ages. However, for groups that would like to experience the escape room with some extra help, we offer Casual Mode. Casual Mode allows your team to ask for helpful hints at any time from the facilitator in the room. There is no limit to how much help you can receive. This is only for private sessions where completing the mission is more important than competing for a winning time. Any groups that choose Casual Mode will not be eligible for a spot on our Leaderboards.

Accessibility

Will we really be locked in the room?

No, for fire safety reasons, all escape rooms will remain unlocked. Additionally, there will be a facilitator in the room with you.

Is there an age limit?

No, our escape rooms are accessible to all ages. Children under 18 must have a parent or guardian sign the liability waiver for them. You do not need to purchase a ticket for children under 2 years of age.

Is the business wheelchair-accessible?

Yes, there is a ramp along the front of the building.

Gift Vouchers

Where can I purchase a gift voucher?

Gift vouchers are available for purchase here.

For how long are gift vouchers valid?

Gift vouchers are valid until one year after the date of purchase.

How do I redeem a gift voucher?

Gift vouchers can be redeemed here.

Arrival

When should I arrive for my booking?

Sessions begin at the exact start time of the booking. Please arrive at least 15 minutes before your scheduled booking. This gives you enough time to find and pay for parking, use the restroom, and sign our liability waiver.

What is the address?

Our address is 100 Jackson St. Suite 120, Houston, TX 77002. We are located two blocks north of Minute Maid Park.

What if I'm running late for my booking?

Sessions begin at the exact start time of the booking. If you arrive late, a facilitator will brief you on the rules and the mission objective before bringing you into the escape room with the rest of your team. Customers who are more than 15 minutes late to their booking time will not be allowed to join the game and will not receive a refund.

Belongings

Can we bring in our cell phones?

Any electronic devices, such as cell phones and cameras, will be stored in a locker before your challenge begins in order to preserve the integrity of your experience. You may store any other belongings such as purses or bags, if they fit in our lockers.

Can we bring food and drinks?

Food and drinks are not allowed in the escape rooms. If you would like any recommendations on places to dine before your escape room experience, we highly recommend Jackson Street Barbeque and Irma’s Original for good eats.

Parking

What is the address?

Our address is 100 Jackson St. Suite 120, Houston, TX 77002. We are located two blocks north of Minute Maid Park.

Where do I park?

There is street parking directly in front of the building that is metered by the City of Houston. It is free to park there after 6 PM Monday-Saturday and all day on Sundays. There are also premium parking lots around the area.

Houston Astros games may affect parking availability. Check their schedule here to see if there is a game on the same day of your booking. (Home games are indicated by blue boxes.) If there is, we recommend arriving at least 30 minutes before your booking to be able to find and pay for parking.